Contact Us

Use the form on the right to contact us by email

351 B Baker Street
Nelson, BC, V1L 4H6
Canada

7784632017

ethical apparel for the conscious consumer. Proudly Made in Canada since 2006

FAQ

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Lilikoi is now sold EXCLUSIVELY online. We ship internationally.

What Can I Expect When Shopping at Lilikoi?

Lilikoi is a 100% Canadian Artisan Clothing company.    At Lilikoi we produce a truly hand-made product.  2018 is our 13th year of business We believe in building things to last.   If an item sells out in inventory, we will make it for you.  Plus sized items are often made to order. This is a different model from conventional shopping online and sometimes it takes time.

What Should I Not Expect When Shopping At Lilikoi?

Lilikoi is a small business employing local people making a hand-made product. We cannot provide 24 hour customer service by phone or email.  We answer emails within  1 business days 5 days a week.  Our office is closed on weekends- though our studio is often still humming.    We know that in this world of overnight shipping, free returns and 24 hour service, expectations are high, but we promise that our high quality, original clothes are worth the wait.

What Are The Office Hours?

Our office hours are Monday through Friday 9:30 am to 5:00 pm Pacific Time. We are closed on stat holidays and weekends.

What Are the Shipping Times?

Delivery usually occurs between 5 and 15 business days within Canada and the US. 

  • Current shipping times are always indicated in the “terms and conditions” at the checkout. You must read and agree to these terms in order to complete a purchase. If you need your order quickly we have an  Express Shipping Option – Otherwise you can expect delivery within 15 business days. We are grateful for your patience

How will I track my order ?

We ship via Canada Post. When an item ships you will receive a Canada Post tracking email and a Lilikoi shipment email. If you have not received a tracking number within 10 business days of ordering please contact us by email with your order number so that we can follow up . Please provide a valid email address with your order to insure that you receive tracking 

 Can I buy Express Shipping?

As of September 7 2018 we offer an Express Shipping Option . Purchases made using Express Shipping will ship within 1 business day via Express Post. Orders placed on weekends are considered Monday orders- so an Express order placed on a weekend is guaranteed to ship by the end of business Tuesday 

If I am a Nelson Local Can I Pick Up My Order?

Unfortunately you cannot. But select " Nelson Local Shipping " at the checkout and you will not be charged a shipping fee.

 What Is the Return Policy at Lilikoi?

If you are not 100% in LOVE with your new Lilikoi you can return it for a REFUND IN FULL or an exchange.  At Lilikoi we are very confident that you will love the feel and fit of your new garment, but we are also committed to your happiness! Please note that Clearance items are not eligible for return and are final sale.

What are the Instructions for refund or exchange?

Please email us at info@lilikoiclothing.com and we will provide you with the required return document .

You may return your item for exchange or refund within 2 weeks of the date of delivery.  Merchandise must be returned in its original condition with the tag still on. Original shipping fees are non-refundable. The customer will accept responsibility for shipping charges on items returned to Lilikoi. Lilikoi will pay to ship new items to the customer.  We strongly suggest that you use a tracked method of shipping.  Clearance items are final sale and not eligible for refund or exchange.  Refunds are processed within 2-3 weeks.

Please send exchanges to: LILIKOI  351 B    BAKER STREET  NELSON BC V1L4H6 CANADA